You can delete your Wildtracks account and associated personal data at any time, directly in the app: open the app, go to Profile, and tap Delete account. Your account is then scheduled for deletion and you have 30 days to change your mind — sign in and cancel the deletion before then to keep your account. After the 30-day window the account and all associated data are permanently deleted.
If you can no longer access the app or your account, you can instead request deletion by emailing support@wildtracks.app from the email address associated with your account, or include that email address in your message so we can verify your identity.
What gets deleted
When we process your request, we delete:
- Your account and profile information (email, name, profile photo, language).
- Your dog profiles, including their photos.
- Your recorded tracks, walking routes, sessions, and related events.
- Photos you have uploaded.
- Your friendships and activity feed entries.
- Your push notification device tokens.
Retention
After the 30-day cancellation window (or once an emailed request is processed), your data is permanently deleted. Some information may be retained for a limited period only where required to comply with legal obligations, after which it is deleted.
Questions
For any questions about deleting your account or data, contact Birdbrain AS at support@wildtracks.app.